Fatburger St Albert - St. Albert

The burgers were decent, but the onion rings were terrible—lackluster in flavor and not properly cooked. Overall, it’s just an average burger place.

I had a frustrating experience at this restaurant. The Uber app stated that they open for breakfast delivery at 9 AM, but this was not the case. When I tried to explain the situation to Maria, she insisted that she wouldn't be fulfilling the order since they don't open until 11 AM. However, she was there at 9 AM, and the app clearly indicated that my order could be placed for that time. It doesn't make sense to have the app allow orders at 9 AM if they aren't going to be fulfilled. This is quite unprofessional. I suggest checking the app and your schedule, Maria.

This restaurant is significantly overpriced for the food it offers. I understand they are trying to evoke a sense of nostalgia with their burgers, but the burgers themselves were just mediocre, and I wouldn’t be willing to pay that price again. Overall, it was an average experience.

Update: Initially, I was advised to reach out to the ithinkfatburger email address, as they claimed customer satisfaction was important to them. I’ve noticed that this reply has since been removed. I have emailed them twice but haven’t received any response. I’m not looking for a refund—I don’t need my money back. I simply wanted my concerns to be acknowledged. Because of this experience, we won’t be returning to this location.

My wife and I used to frequent this place for the poutine and chicken strips, but it seems they’ve switched to a new vegetarian gravy that was very watery and not at all enjoyable—just very salty with very little flavor. I wish we had known about this change before spending $7 on it. Thankfully, they did issue us a refund. On the bright side, the chicken strips were still excellent.