The Garlic Knot In Westm - ster

They give tracking notifications for making, pickup by driver, etc, but I’d far rather have my pizza kept flat during delivery. It was clearly held at a 45 degree angle or more. Also, they couldn’t figure out how to honor their own coupons over the phone. Actual taste of the pizza was good.

If you’re looking for horrible customer service and potential food poisoning, this is the spot! Wish I had taken pics… My girlfriend and I ordered some calzones to go, and after getting halfway through them realized one side of each calzone was way undercooked, raw, gooey pizza dough. We ordered around 8:25, and they close at 9. When we went back next door a few minutes later to ask for a refund/replacement, they refused to refund us as they had already shut their system down. The way the “manager”, Sydney I believe, talked to my girlfriend was so disrespectful. We paid right around $50 for a meal and they didn’t want to make it right because they were closing. I work in the service industry, so I get it. Being time to close is no excuse when it comes health and safety and serving food that will potentially make people sick. I’ve been here a number of times and have had some okay food, but needless to say we will not be back. Reina, the kitchen cook, was extremely pleasant and helpful. She was eager to make things right, and after de-escalating the manager’s rudeness she spent extra time remaking one of the meals. Super grateful for her and her understanding. She held herself in a respectful and professional manner.