Costa Coffee - Stockton-on-Tees

We experienced exceptional customer service today from the male server who assisted us. He was very friendly and accommodating. The female server was also very pleasant.

I stopped by Costa in Billingham while traveling for work in the North East. After a long journey, I quickly headed to the restroom before ordering my coffee. A male employee rudely commented as I entered, but I brushed it off and proceeded to place my order. The staff member, who I later learned was the store manager named Jak, continued to be dismissive and even ignored me while taking my order. It was clear that he was not providing the level of customer service I had come to expect from Costa. Despite being a regular customer, I was left feeling disappointed and disrespected by his attitude.

The young girl taking our order was extremely rude and ignored our questions. The wait for our order was long, as the staff inside were more focused on goofing off and laughing. A young male employee seemed irritated when he ran out of cream for our order and had to get more, even though it ended up being included. We will not be coming back to this Costa. Time of visit: 3:40 pm on August 15, 2021.

We as a family arrived at costa all wearing masks (4 adults, 1 child, 1 infant in a pushchair). We walked in and we went to grab a table, straight away a woman started saying “you can’t sit together”. Her excuse was that we can not move chairs to sit together and it’s max 4 people to a table. What about single parent families who have 4 children? Will a child have to sit on their own? Would the parent have to sit away from their children? I understand there is a pandemic However, how can a bigger family go and visit costa? They aren’t allowed to sit together. There were 4 adults, 1 child, and 1 baby. So we wouldn’t be able to sit together and have a nice a nice visit. Anyway, we were willing to sit on two seperate tables until the staff members started talking about us and staring at us from behind the counter. There was zero customer service given, no apology that we can’t sit together. Just a “you can’t sit together, find another table to sit at”. Instead what should have been said was “unfortunately, you can’t sit together im afraid, I’m sorry but they’re the rules”. There was NO apology, and the staff member made us feel really uncomfortable that we didn’t want to stay and eat there. Especially due to them staring and talking about us behind the counter. We came to costa for a lovely visit and a little treat before the child went back to school, we ended up leaving after being made to feel uncomfortable and not being able to visit as a family.

Best Costa on Teesside, pity no panetonne though. It appears that because panetonne are supplied in bulk packs and the majority are wasted due to low purchase volumes they are no longer stocking them (ditto Yarm), surely the answer is to supply them in smaller packs to the stores, not to stop stocking them.