Costa Coffee - Stockton-on-Tees

We as a family arrived at costa all wearing masks (4 adults, 1 child, 1 infant in a pushchair). We walked in and we went to grab a table, straight away a woman started saying “you can’t sit together”. Her excuse was that we can not move chairs to sit together and it’s max 4 people to a table. What about single parent families who have 4 children? Will a child have to sit on their own? Would the parent have to sit away from their children? I understand there is a pandemic However, how can a bigger family go and visit costa? They aren’t allowed to sit together. There were 4 adults, 1 child, and 1 baby. So we wouldn’t be able to sit together and have a nice a nice visit. Anyway, we were willing to sit on two seperate tables until the staff members started talking about us and staring at us from behind the counter. There was zero customer service given, no apology that we can’t sit together. Just a “you can’t sit together, find another table to sit at”. Instead what should have been said was “unfortunately, you can’t sit together im afraid, I’m sorry but they’re the rules”. There was NO apology, and the staff member made us feel really uncomfortable that we didn’t want to stay and eat there. Especially due to them staring and talking about us behind the counter. We came to costa for a lovely visit and a little treat before the child went back to school, we ended up leaving after being made to feel uncomfortable and not being able to visit as a family.

Best Costa on Teesside, pity no panetonne though. It appears that because panetonne are supplied in bulk packs and the majority are wasted due to low purchase volumes they are no longer stocking them (ditto Yarm), surely the answer is to supply them in smaller packs to the stores, not to stop stocking them.

We go to many Costa shops. It is our ‘thing’ to go out 2 days a week. Of all of the shops we have visited this is the only shop ever to insist on 10 pence for an extra pat of butter. I mean, really? If 10 pence will put you into financial meltdown , I am sorry for your bad management, but losing customers over 10 pence won’t help your plight. Go to Teesside Park, great shop! Go to the Costa at Wolviston also lovely. But stay away from this Costa. We won’t be returning.

A nice walk in to town to enjoy a nice Cappuccino and a bacon bun; what a nice way to start a Saturday. Large, spacious and clean coffee shop with nice pleasant staff. £5.05 for a large Cappuccino and a bacon bun is really good value plus the opportunity to catch up with life and people watch. What more do you need.

A lovely, clean coffee shop where service is first class and, of course, the coffee is 5 star. Had a snack lunch here between appointments and wasn't disappointed.