Galaxy Cafe - Sutton

I want to warn people of the disgusting treatment I received on Friday 21st June 2024. My wife and I walked into the premises that had bifold doors wide open and I was shouted at by a blond women who stated “I just moped that floor!” I said I’m sorry and said are you open and she, the blond woman, shouted back at me “we close at four!” So I walked out. I was standing outside the cafe with my wife when I heard the blond woman say to her female colleague “what an idiot!”obviously directed at me! There wasn’t sign to say they were closed and as the doors were open thought we could enter and have a nice meal as we have done on previous occasions. We, my wife and I, went to Dottys Tea House after where our receipt was printed 16.08 pm so clearly we went to Galaxy Cafe before 4pm. The boss needs to know about the “customer service” that isn’t on offer at his establishment. There should also be a sign stating “wet floor” because if we had slipped over the owner would be liable for a personal injury claim. We will never return to this place!

I have never had to wait 25 minutes for a simple burger and chips before. I finally went up to the counter to ask for an update, and when they had nothing to say, I asked them to cancel my order. Despite serving 4 other customers who arrived after me, they still did not offer any apology for my long wait. They then offered to prepare a take away order, which I declined. The lack of communication and the uncomfortable feeling of being watched as I waited made me feel like I was being ignored or treated poorly. This was by far the worst service I have ever experienced, and I regret wasting so much time waiting for food that was never even made. I will not be returning to this restaurant in the future.

This restaurant offers great value and welcoming service, definitely worth a visit. The atmosphere is clean and the food is delicious - what more could you want?

I can't find any fault with this cafe! The food is excellent and the staff are extremely friendly and helpful. I'm definitely becoming a regular now!

Amazing service friendly staff, superb food. Family friendly always happy to see u our favourite place