The West Cross Inn - Swansea

Excellent meal and service last night! Freshly home cooked food which was delicious and generous portions presented well. Very helpful, polite staff too! Will def be back!

Really bad custommer service. They were very rude and disrespectful. Better to not come back again.

Fantastic food , fantastic place , wonderfully kind beautiful staff

Following making a reservation in advance, I wasn't advised on the phone of their baby change facilities out of order. I ended up having to change my sons nappies on the floor of the ladies toilets. When asked what they had to offer, they advised there is nothing they can do. They advised that their baby change facilities had been out of order for some time aswell, advice of this, should have been given at booking time. Absolutely disgusting experience, even with my travel changing mat on the floor. I was also told where to leave my buggy as could not take it to the table...i had to carry my son and belongings from the pram, up stairs, and to our table. It wasalso suggested I move to sit at another side of the table, to where I was comfortably sat nearer my son to attend to his needs. Nothing was offered off the bill to compensate either, but then again, with how it was run, I wasn't surprised. Overall, a disgusting, unorganised and abrupt experience.

Beautiful food and the price was amazing. Really lovely staff, owner and views.