Taco Bell - Sylva

This restaurant usually serves quick, tasty food, but tonight the service was disappointing. There were two lines operating - three staff members on the drive-thru side and one on the mobile order and doordash side. The woman who seemed to be the manager was constantly barking orders at the gentleman on the mobile order side, causing delays for customers with mobile or doordash orders. It appeared that the staff were not properly trained, and the lobby did not seem to have heating. Overall, a disappointing experience.

The food at this restaurant was lacking in freshness. My soft taco was missing tomatoes and sour cream, and the chalupa shell was stale. The chicken options had very little chicken, lettuce, and cheese, and there was no Baja sauce.

I dined at this restaurant with my family, totaling 5 people, so we ordered a large amount of food. We entered the restaurant and placed our order on the kiosk, which was easy to use. I ordered a chicken quesadilla, nacho fries, and cheesy fiesta potatoes. The presentation of the food was good, but my quesadilla was overcooked and the cheesy fiesta potatoes were lacking in cheese. We also had to wait a while for the nacho fries, prompting me to remind a manager after 15 minutes. The person who made them gave us an extra order as an apology, which I appreciated. The food was okay, but the restaurant seemed poorly stocked and the bathrooms were not clean, with a non-functional soap dispenser. Although I like Taco Bell, I may not return to this location due to the inconsistency in the food quality.

I had not had taco bell in over a year and decided to have a go. As I'm sitting in the drive thru (stuck in the drive thru as there is no where to go when you get in it) one of the employees opens the backdoor of the building and yells at us that theyare out of all beef. I thought it was a little strange to have an employee yell at the drive-thru from the back door like abunch of factory workers at lunch. I ordered a steak burrito as they said they had steak in place of beef, But I was toldsternly by the manager or someone in leadership role over the mic that I was not allowed to replace any other Items with steakthat had beef or they would run out too quickly which I thought was odd also since they had already run out of ground beef. Bythe time I got to the window I already felt unwanted there and a little nervous about how my food was going to come out sincethe energy I felt from the employees was that they did not want to be there and they were frustrated and over everything.Customers feel that, but unfortunately these days it's rare to go anywhere that you get good service. I received my items, thegirl at the window at least smiled at me. I got home and I had a BEAN AND RICE burrito. I waited in a line I was stuck in, wasyelled at twice, and paid for something I didn't even want. I was dissapointed as I don't eat here often. I guess fast foodwon't ever be he same as it used to be before Covid, because literally everyone feels entitled and no one cares about thequality of work or product they put out. I will continue buying local or cooking at home.

Almost our entire order is inedible. Manager was nice and tried to remedy but sorry. Who trained this person and how would this make it out the door?