Kfc - Syracuse

This is a busy location on weekends. They do so much business that they don't have enough time between orders to allow their biscuits to fully cook. I think any one going on weekends has to be a bit patient with the new staff because some times theyforget to ask important questions like what sides you want with your meal deals. The employees were all very friendly andwilling to make customer orders changes. The atmosphere was friendly and courteous. All they need to learn is that gravy goes onthe bottom of the bag not the top. Happy Holidays. XX

They forgot 8 biscuits, and a side of Mac and cheese, claimed I never ordered Mac and cheese, which still meant they were missing a mashed in their incorrect order. The manager unintentionally hung up on me as I asked if there was anything they coulddo beyond me driving back there after a 14 hour work day. Real nice?. Great way to end the day. DONT GO HERE?. Love kfc, but I?deat arbys before going back to this one?.I was wondering why service was relatively fast for the first time ever?it?s because abunch of the food was missing?.

After around 30 minutes, a woman finally came and opened the door to tell us that our food wasn’t prepared because they never received the order. Meanwhile, they had been discarding food right in front of us and didn’t even bother to ask why we were standing there. The staff was incredibly rude and seemed completely uninterested in our presence, especially the guy who was working at that time. This was my first experience at KFC, and I must say it was very disappointing. I hope they address this issue, as it was completely unacceptable.

We were disappointed with our experience. They ran out of ice and biscuits, and the only compensation offered was a single free side item. This meant we had to settle for warm drinks and no biscuits. We weren't expecting much, but an additional side would have been appreciated. They also forgot to include one of the coleslaw sides that are supposed to come with the meals. We won't be returning to that location again.

I had a really disappointing experience at this restaurant. I placed my order ahead of time, and the app said it was ready, but when I arrived, it clearly wasn't. I ended up waiting for an hour. There were about five other people sitting there who were also waiting for their orders, and they had been stuck there for the same amount of time. Whenever someone approached the counter to order, they were told there was no chicken available, and then they were informed it would take an additional 45 minutes to wait for more. Most people left, but a few stuck around. Remarkably, every now and then, someone would walk up to the counter, place an order, and receive their food within five minutes. The management and organization of this place are seriously lacking.