Chick-fil-a - Texas City

I usually have a great experience at the Chick-fil-A in Texas City, but today I was quite disappointed. I placed my order through the app and arrived in the drive-thru line at 10:28 AM. I waited for 8 minutes before I reached the speaker box, and just as I was about to place my order, a young man switched the menu from breakfast to lunch. The employee at the speaker then informed me that I could no longer order breakfast because they didn't have the ingredients available. It’s hard to believe that in just those 8 minutes and with a simple menu change, they ran out of breakfast items. I thought Chick-fil-A prided itself on customer service and satisfaction. Unfortunately, they let me down and I ended up going to McDonald's, where I had a much better experience.

I'm not sure if I'm just used to a certain level of customer service from other chick FIL A's or if I just need to bring down my expectations. I ordered a Cobb salad with no cheese. After I received the order and noticed there was cheese, I was then informed that this specific one doesn't take cheese off the order. Other than that, the associate refunded the salad. The customer service is still better than the one in Webster, but I'll just have to figure something out

I was then told that all of their salads are pre-packaged and come with cheese. The young girl at the counter was very polite; she even checked with management and confirmed that all salads included cheese. She offered me a grilled chicken salad with berries as the only non-dairy option, but I politely declined. I left feeling disappointed, as this was an experience I had never encountered before.

They have not only amazing eating. but also an amazing personal. we were punched with a dead battery on their parking lot and they have constantly checked us while we were waiting for a locker help coming. david, who I think a manager was super sweet and always asked us how we did it and if we needed something. they gave us free water because we all know how hot texas is, even late in the night. definitiw recommend this box-fil-a!

The Texas City Chikfila wants to charge you more after you already paid for it on the app. Because they say the app was incorrect. Its your app!! Fix the app, it's that easy! Until then, take the hit what the app says it is and don't go starting arguments with loyal customers. Especially when its less than a dollar! There is a reason why people use the app. They want to order, pay, get their food, and leave. No one wants to stay and argue over penny's and be late for work because your app can't get it right. Then on top of it all, they messed up my order after arguing over their app and making me late.