Pret A Manger - Tower Hamlets

Understaffed which results in the place not being cleaned regularly and looking scruffy. Even flies. Image attached is of worn seating benches.

It is, I think, the largest Pret in Canary Wharf and one I invariably visit for a short but contemplative breakfast before attending the nearby East London Family Court. It’s always struck me as remarkably efficient given the large numbers of office workers attending especially early in the morning. Pre-pandemic there would be up to four powerful espresso machines at full stretch where only a couple at even Pret in Waterloo station are ever in operation. Even post-lockdown today all the seats at tables were taken. A fairly full selection of croissants, porridges, yoghurts, muffins and toasties available although still not my favourite ham and sliced boiled egg muffin only found at select mainline stations.

Was disgusted with the service I received today from this outlet... I understand that they were busy but the attitude of the staff has a lot to be desired...we went to grab a sandwich and drink there was only 2 people on the till and the place was busy then a barista came from behind the counter and started shouting about social distancing and we need to queue at the door when I had already picked up my sandwich....we then got to the counter and ordered a drink and was told to wait over there where there was already 5-6 people (not social distancing) and she was very abrupt aswell....shall not be using this place again

Avoid Pret a Manger Cabot Square at all costs. The manager, Jamie, is terrible and constantly blames customers. Additionally, the staff have a bad habit of spraying their cleaning products near your food. Stay away from this place.

I always been a regular customer of Pret ever since I started working in Canary wharf. Their staff are very accommodating specially 'Babu ' who went the extra mile in ensuring that coffee he served is accurate and w/ a smile in his face. Babu always provide excellent customer service and sometimes he offered a coffee on the house which makes me feel valued and recognized. Thank you to all the Pret team in Canary wharf! You are all a STAR!! Cheers, Joy Tan of Marriott Canary wharf