Jersey Mike's Subs - Tuscaloosa

Restaurant was clean and staff was welcoming and friendly!

The food was great, and the service was quick and friendly!

I absolutely love jersey mikes and have always thought they made great food. Usually they are timely, however, my most recent visit proved to be a huge disappointment. After ordering online and receiving the notification my order was ready, I had to wait 45 minutes in the store for them to finish my order. 45 minutes for a sandwich is absolutely unacceptable, especially when they were not even busy and my order was supposed to be ready. Very disappointed and not coming back if it continues to take that long to make a sandwich. In addition, the staff and manager of this establishment did absolutely nothing to remedy this situation and were INCREDIBLY rude. A total disappointment of a meal.

The manager was being a complete jerk and was insulting customers when they asked why he wasn’t doing his job. Service was super slow and they didn’t care.

The sandwiches are always fresh. I love the way they cut the meat in front of you when you order. I cringe thinking about other sandwich shops that have pre-sliced meat wrapped up in paper and left sitting out all day. The staff at the Caroline Street location are awesome people. No matter what day or time of day, they are always vibing.