Subway - Waterville

I wish I knew the names of the girls who worked there, as well as the child named Jesse, because they are the best. They were incredibly friendly and skilled in their work, and they provided excellent service.

3 stars for excellent service. However, 2 stars are withheld due to the restaurant offering a low hourly wage with tips, a large and stressful work environment, and not providing paid time off after 15 hours. This lack of fair treatment for employees makes for a less-than-great work environment. It is disappointing that the restaurant does not value its staff enough to offer a living wage. It is clear that they prioritize profit over their employees' well-being.

Online app is easy to use, but doesn't tell you when location is out of a particular item. Food is okay, but not at the level it used to be. Prices are also above where they should be.

Supreme meat protein bowl with no meat except the add on bacon that I ordered, kmd is hit pr miss

Unfortunately I cannot give this a zero star rating, it would be well deserved. We purchased dinner through the app twice in the last month, both times had issues with incorrect orders. First time the order had substitutions and could not be eaten due to a food allergy, the second time the sandwiches were poorly put together and the order was completely wrong. The assistant manager was polite and helpful but apparently the same girl made the sandwiches both times and seemed to have little interest in putting any effort into getting orders correct, not to mention she had a serious attitude problem. She was rude not only to customers but also to her assistant manager while we were trying to get our order corrected. The food was dissapointing and the service was worse we won't be ordering from this location again.