Taco Bell - West Bend

The drive thru operated greeted me by saying Welcome to the best Taco Bell in the world and I find it hard to argue!

I used to love Taco Bell. The one on Main started to go downhill years ago. And then I was happy to hear about the new one on Washington St. It was good when it was staffed enough to be open. However, on 1/5/24 I ordered a large amount of food for a gathering. We pulled up to the drive thru and they told us we had to come inside. So we were stuck in line. Finally, we were able to pull up to the window and the lady tells us they ran out of food. I called to speak to a manager. I spoke to Mary Kate. She didn 't know how to help me and said she would try and call her boss. He didn 't answer. She gave me the 800 number to call. I also reported this issue on the app. I spoke to a man there who said he didn 't know why I was calling them, it needs to go through the store. He told me I could call 800-red-taco and that took me to accounts receivable. I call the store again and they still had no answers. I took a screen shot of my order number. I called the store the next sat and spoke to, pope. He apologized and stated he was there to try and makes some changes because the store was falling apart. I spoke to him several times and all he did was apologize, nothing ever got resolved but he did try to reassure me that he would help me. More time passes and haven 't heard a peep. I called pope tonight as he fave me his personal cell and he states he no longer works at that store and asked me to call and ask for Ben. I called the store and spoke to Ben. He was never informed of this issue. He could not help me. Says my order is over a month old and he cannot even look it up anymore. I asked what can be done for me to get my money back and he said I needed to call 800-taco-bell. I look in my orders on the app and notice every order is in there from the past year but this one is mysteriously gone. I call the number and they are closed I 'll try again tomorrow. I will never eat taco bell food ever again. Highly disappointed

Always poor service. Tried going back many times to give them the benefit of the doubt, but it’s always the same. Just avoid this place. It’s too bad this is a new location and probably the worst in the region.

They did great and got my lunch fast and it was totally right and so was my sauce:

Extremely clean, slow service from or was hot amazing shift workers at und 9pm. Funny and