The Crown And Cushion

Lots of nice touches in the room, G&T cans, chocolates, biscuits, tea and coffee, complimentary toiletries, extra heater and hot water bottle. However the room was very dated, furniture was broken, carpets stained and only one towel between two. The restaurant was closed so we ate in the bar. Very poor. Ordered the same as another table and was told they had special extras because they were locals. The bar ran out of white wine, the toilets ran out of paper and I was told there wasn't any in the whole hotel. The manager and bar man were obviously trying hard but the girl serving was rude, unhelpful and needs some training in hospitality.

Aweful experience, cleanliness issues, slow service, poor attention to detail. Stayed with my husband for 2 nights and was only given 1 towel between us. The bed was incredibly hard and I expect sleeping on the floor would have been more comfortable. Wr had a room on the front which was incredibly noisy all night. It’s only saving grace was an excellent breakfast with plenty of choice.

Beautiful room Great location room was very spacious lovely 4 poster bed Great night sleep very friendly staff would definitely stay again excellent value

Terrible hotel avoid at all costs, rooms filthy, swimming pool closed, no food. On the website it looks lovely don't be fooled by clever photography.

The service at this very traditional, partially modernised, coaching inn was excellent. My first, completely refurbished, room was tiny and on the front of the hotel. Given the amazing weather this proved to be very noisy and very hot. My booking had requested a quiet room and it was agreed I would be moved for my subsequent nights. I then went into the old coach house which was very quiet but far less modern and in need of updating. Proximity to M&S Food proved very useful given lack of food though this suddenly came on offer but being all brown I declined. The web site is a work of fiction and non representative: the swimming pool and gym weren 't open (lack of funds ? staff ? . Parking is limited though I did manage to always part on site. The hotel is very well positioned for the rest of Chippy (nickname for Chipping Norton . The regular focus of the hotel is really the pub and probably the main income generator useful if you want a small retirment stag party.