El Pollo Loco - Wilmington

Your food has lost its once amazing quality. Well, if you go to drive thru, you need to remember that you need plates, utensils, even salsas. If you don't ask, you won't just get the simple chicken. Update on 23 July 2022. Someone has to fire the person responsible for this restaurant being in stock. I decided to give him another lot, and el pollo loco was from chicken!!! It's like McDonald's was from Burgers!!! This has also happened in front of one of my relatives, they don't want to sell the family menu; instead push a little more expensive....what a ugly restaurant this once great place has become.

It is very tasty, the only thing I do not like is that on the birria tacos combo they give very small amount of consome it is not fair and it is expensive, they should give more juice

Their drive was extremely slow. It took more than 30 minutes to wait for my order. I had to go in to wait for my food because it wasn't ready until I ordered. They were also from crispy tacos, so there is not a good day to go to this place.

The drive thru was long, so I decided going in store to order. Turns out it would be the same, the person in front of me had a long order, totaling about $100+. Instead of giving my order first, which was just the 14 pc meal which the guy also ordered (so the staff could?ve just gave me that and get another one after), I had to wait more than 20 minutes, uhhh such a waste of time. I suggest just going to the drive thru then. The staff was nice but they don?t understand that not all customers have the time to wait and they should prioritize small orders if they can, specially if they have a similar order to the large order, just give that to the small order and fill in later on to the large order while other things from it is being made.

This was the 1st ever issue with the Wilmington, Ca location...I've always brought home a great meal for my family...but, the food I got served yesterday was Atrocious! The restaurant was only open 20 mins and I'm served BURNT Chicken.. Totally BURNT and rice that probably only cooked 7 mins! It was honestly raw.. I just can't believe they could serve me food like that!