Subway - Windsor Locks

I don't know how to properly rate this. The service is nice and friendly but every time I have ordered online and paid for extra meat I do not get it. I've been a regular subway customer and at one point an employee at a different branch. When I order double cold cuts it's supposed to be two of the sets. I've ordered double cold cuts online from this place several times and not gotten it. The most recent time was double steak, I not only didn't get double steak but probably got just under a normal steak amount. I'm sure if you go in store they will give you want you pay for but he careful when ordering online.

I had come in a little after 1, and was greeted with a very hard-to-hear mumble from the gentleman with long curly black hair. (Now right off the bat this kid is not wearing a hat or anything- which is very unsanitary IMO. I have worked in the restaraunt business years ago and know if your hair is long like that it needs to be tied back and/or have a hat covering. So anyway, I assumed he was greeting me or asking what I wanted so I proceeded to tell him. No energy, no emotion, it was a really awkward experience. And I mean this because he didn’t say anything else the entire time other than the price of my meal. I even stated “thank you so much!” and he just awkwardly looked back as if I did something wrong. I understand it is not enjoyable to work a job- but to appear obviously miserable at your workplace is just not doing anything but spreading more negativity. This is obviously a problem with a lot of the newer generation when it comes to working in customer service, where just a few bad apples of customers will allow workers to just assume every other customer is going to act like a “karen”. Its like its programmed in them to think this way, I have no idea.Now as if my experience wasnt already painfully uncomfortable and awkward, after a few bites of my sandwich i ended up pulling out a curly black hair strand. Iwas disgusted and just threw the rest out! I’m not going to push for a refund, but this just tipped me over the edge enough to have to write a review. Management: please retrain your staff, and remind them of the dress code. This is ridiculous.

Please tell me why it 's so hard to NOT TOAST a sandwich. Every time I have ordered from here, I select not toasted online and also write DO NOT TOAST in big letters in the other comments box. And 50% of the time, the sandwich comes out toasted. You also have to go to the counter to pick up your pre-orders so there 's really no point in pre-ordering. Please teach your employees how to read the online instructions. As much as I 'm lazy and hate making my own sandwiches, I started buying stuff to do so just so I don 't have to go here anymore.

I go there everyday and the staff is super friendly. The sandwiches are always excellent . Sometimes they don't participate in promotions but the quality is alays good

The staff is always very nice and I love the food, however I had a roast beef bacon sub from them the other night that gave me food poisoning so badly that all the vomiting caused me to completely blow my voice out and pull something in my back. I was out of work for 2 days. Sorry to paint a picture like that but after violently vomiting every 15-20 minutes all night til sunrise, I really can't give more than one star. My friends urged me to call the board of health but the service is usually so good and the people are so nice I can't bring myself to do worse than give a one-star review.