Pizza Hut - Woodstock

The worst Pizza Hut I?ve ever had the bad misfortune of dealing with. My family has ordered from here 6+ times now and every single time they forget part of our order or have given us someone else?s order. I?m only leaving this bad review after the many terrible experiences we have had. Today was the last time. You are better off going with Papa John?s or Marco?s. This Pizza Hut has the most incompetent staff I?ve ever encountered in a pizza delivery restaurant. Do better!

HORRIBLE MANAGEMENT!!!! Pizza Hut 12050 GA-92, Woodstock, GA 30188 11/23/2020 at 4:45 pm. I ordered ONE pizza hours before arrival. Arrived at 4:30 and checked in for my 4:45 pick up time. I decided to go in at 5:00 to check on the status, after noticing several other people standing outside waiting also. Once in, I talked to the manager, an older lady with glasses, which already had an attitude just going by her demeanor. I was told, by the customer in front of me, that she was short tempered with her also. So I asked the status of my pizza, she quickly said it was cooking, then proceeded to walk away like she didn 't have time to explain, not only to me, but EVERYONE waiting. 30 minutes passed. As I stood there, another customer came up and she started arguing with him also. He asked could he get some type of discount for waiting about an hour to get his pizza. She said that she couldn 't give any future discount because, and I quote, You gettin yo pizza, right? I asked the manager to cancel my order and I 'll just get my money back. She replied, I can 't do dat. Some more words were exchanged, out of anger by this time. Ok, moving on. One of the other co-workers FINALLY put my pizza in the oven up front to keep it warm until pick up. I asked the manager if that was my pizza. She said, ?NO, I just put yours in the oven in the back? and proceeded to walk to the back again. When another employee came up I asked him the same question. He looked at the same pizza that she said WASN?T mine, all the while it was. My recommendation..... If this lady considers herself to be a manager, I suggest that she start off as a restroom attendant, and slowly work her way back up to management, and maybe also take some type of customer relation training. If Pizza Hut is not where she wants to be, maybe she should find another career. I recommend something where she doesn 't have to deal with customers.

I have ordered from this location several times. The food is incredibly inconsistent. Last weekend I ordered one of the pizza and pasta boxes and two items from the five Dollar lineup. When my order was delivered one of the items was missing from the lineup. When I called Pizza Hut to let them know I was informed to let them know next time I order and it would be corrected (since it was too late when I noticed the food was missing, because it was delivered to our babysitter while we were out). Today I called to place another order. When I explained the situation I was interrupted several times by the Faith (the employee). She said that I was given incorrect information and there was nothing that she could do. She sounded annoyed with me and was very short. When I asked if there was a solution to the problem because I paid for that food she informed me that I could call back on Tuesday to speak with her manager.....With her attitude and tone of voice the way it was. I then asked if there was somebody that I could speak to above her manager possibly today. She then said ?I gave you the name of my manager and you can talk to her then. But I will be speaking to her before then.? This entire interaction was poor customer service and I will definitely not order from this location again. Obviously looking at their reviews I am not the only one who feels this way.

Good pizza. Awesome staff. Go in person if you can, or order directly from their site.

If I could rate a Zero I would. They are always late, and always for get something. It?s been twice that they forget my wings. I just ordered and it?s been 2.5 hours and nothing! Completely just lost my business!!!