Mcdonald's - Yorkville

Workers like to close early, terrible customer service, can answer the phone but not drive thru,

Yeah stop going here and don’t bother spending your money here. This place can’t get any order right.

Sooo, I was passing by the McDonalds in Yorkville (on Bridge St. the other day picked up something for my hubby. It seems like every time we did frequent this location, our drive up orders are messed up. Are they doing this because they’re bored or want a laugh at customers expense? I don’t know. We’ve stopped going to this McDonald’s altogether have started going out of our way to the Yorkville, Oswego or Plainfield Wendy’s instead. I really don’t know how they stay in business because I’ve asked others who live in the area and/or currently/used to frequent this location, if their drive up orders are correct or not. 8 out of 10 people mentioned 1 or more of the following: they’re frustrated with their messed up drive up orders and now go somewhere else. there’s a woman in the early morning drive up window shift that never gets the order correct, never smiles nor responds to a “good morning”. early morning shift ALWAYS burns the bagel on steak/egg/cheese breakfast sandwiches. When customers try to complain about burnt bread, McDonald’s employees shrug tell you it’s the setting on the toaster that cannot be changed. they’ve tried doing a survey nothing changes. Do I recommend anyone ordering from this location? That’s a hard NO.

We went there for lunch on 8/8/24 at about 11AM in the drive-through and got double quarter pounder meal, 6 piece nuggets-happy meal, and double cheeseburger. We found mold colonies, looks like zygomycota, on the bottom of the bun. My pregnant wife was very upset after seeing it on the burger. It isn't the flour dusting, which is white and expected, but this is green. I'm attaching a picture of one of the buns for reference. I called the store afterwards to make sure to inform them to watch what they are serving, but any bread in that packaging should be thrown away. I hope none of us get sick from it. This could happen at any restaurant, but I'm concerned that it made it to the customer. The person I spoke to about the issue was nice and offered an in store credit, but we are wary and will likely not go back anytime soon. I wish I had received the receipt so that I had more details. Check your food carefully before eating if you go to this location, hopefully it was a fluke.

Our kid loves McD. This one is usually pretty fast and gets her order right most of the time :