Woo's Kitchen - Amherst

It's been waking up a few times but the quality seems to get worse and worse every time I go. you have

Ordered shrimp chow mein, but got chop suey instead. In pouring rain, we chose not to go back to correct the order. Also ordered beef with broccoli, chicken fried rice but none of those tasted good. Very disappointed.

We have been a few times, service and food both great.

Seriously not impressed.I ordered food for my work lunch from Woo's Kitchen 25 minutes before 12 and they took until now to get here with the wrong order. I call upset wanting my right order and the women admits SHE entered my order wrong and then proceeds to try and charge me $6 for the missing component of my meal after already charging me $40 which is $10 over.This is completely unprofessional and unrealistic. Ecspecially not after I acknowldged the language barriers that exsist by taking the time to order clearly, repeated my order, and confirmed and yet here we are.Customer service is all about fixing human errors as they occur and at this point these people only car about putting the responsibility on the customer.Seriously unimpressed. I will take my business elsewhere going forward.

I love Woo’s Kitchen and have always found the service and food quality/freshness A+