Popeyes Louisiana Kitchen - Carlstadt

They forgot to give me fries ? everyone check your orders before you

Horrible customer service. Was Verbally assaulted in Spanish!

It’s a Popeyes in a mall. The chicken nuggets were good but tiny. We didn’t have to wait long. Our order listed ketchup but the chicken nuggets didn’t come with ketchup.

AVOID AT ALL COST (especially if you are Asian). This was by far one of the worst experiences we had with a fast food chain restaurant. And not because of their food, but because of their customer service. On August 11th, my husband, brother, and I came to the American Dream Mall as there was still a little bit of time before our BlackPink concert and my brother was hungry. We figured we still had 1 hour before the concert started and had plenty of time. We found parking after circling around for 5 minutes and went to the restroom. With 45 min left to spare, we were off to search for food.We love Jolibee but the line appeared to be long, so we decided to go for Popeyes right across. Soon, we learned why the line was much shorter in comparison. We ordered 2 items on the menu, 1 chicken sandwich and 1 chicken tender shrimp tackle combo meal. A simple order. Our cashier handed us a soda cup and off we wait. The soda machine had no ice, but we were fine without it. We had ticket number 23 and they were up to number 97, not too far off we thought, as the number goes back to 1 after 99. We waited, waited, and waited for about 15 minutes before we decided to ask about our order. My husband was told by the lady distributing orders to customers that our order is coming. So we waited some more.I went back to ask for our food after the 30 minute mark had passed, when our fast food is now no longer fast, and I was told by the same girl that our order was coming. We began to worry. We had about 15 minutes left to eat and dash to the concert in the sports stadium across the street. I asked her if she could please check on the order. She finally went to the line of tickets behind the counter to check with one of the packers, saw that they found my brother 's chicken sandwich that has been sitting on the counter the past 30 minutes and the ticket that had been tossed on top of it and realized they had forgotten about the order. They snickered about the order and put my brother 's chicken sandwich back down, returned to me and told me it was coming.My brother and I both worked in the food service industry during our college days, from a mid-level restaurant in Greenpoint, Brooklyn to high-end restaurant in the Upper West Side of Manhattan. Not once did we encounter any staff with this kind of attitude and disrespect towards customers. If there was any backup in the kitchen or delivery, we were very apologetic and accommodating of the customers.The Hispanic girl who kept telling us our order is coming called out ticket number 27 for an AA lady. A few moments later she called for ticket number 61 and came up an older Asian man picking up his food, during which she apologized for the wait while smiling. 61! That would 've meant he had waited until the ticket reached 99 and back up again from 1. As I saw more and more Asian customers come up to the counter to ask her the same question, while customers of other races have their orders fly out without a hitch, I realized that this was more than a disorganized kitchen line up, or an incompetent worker. This was RACISM.Thanks to our cashier who personally took his time to check on our food, we were able to get our 2 orders and ran to our concert that began just as we arrived. The only reason I am giving 1 Star at all is because of our helpful cashier. I love Popeyes. There is one right by where I live. But this place? NEVER AGAIN.

IF I COULD GIVE ZERO STARS I WOULD. FOOD IS DISGUSTING. ATMOSPHERE IS DISGUSTING. Bought chicken and it was black. Asked for them to change it out and the started screaming profusely. Handling food without gloves and upset that I asked for him to wear gloves if he will be touching the food. DISGUSTING DISGUSTING