Baskin-robbins - Charlotte

I visited the dunkin donuts, their connected. my ice cream, sandwich? and donuts. always fresh and tasty?

Should have stuck to my intuition and not stopped here after reading the negative reviews, they are very much accurate. I stopped by to grab 2 sundaes, 3 scoop and 2 scoop. I stated I wanted sundaes and just wanted caramel and nuts on one, and nuts on the other (done this plenty times before at other locations). I 'm told to pull up to the window, no total given. Get to the window and give my card, the total is over $13 ?. I 'm taken aback because 3 scoop is 5 something and double is 4 something, doesn 't add up to $13. So I said woah, tax must be high or something, and asked how does it total 13. The guy in the window (Matthew on the receipt) stated the price of the 2 and 3-scoop and basically charged me individually .99 for nuts twice and for caramel ?. I 've never had that happen before and have been to Baskin Robbins in multiple locations and in various states. In a calm and connected voice I restated to him I asked for sundaes and isn 't that technically the same. He responds rudely and with sass saying it 's technically not. That was it for me, that was uncalled for and completely disrespectful. I immediately said never mind, I want a refund. I refuse to spend hard earned money on an establishment such as this. The guy goes and tells some young Black male, who comes to the window, says nothing, I give my card for the refund. He hands the receipt back to me with my card, and still says absolutely nothing. Wait, there 's more, the kicker is the refund wasn 't even the right amount, which I didn 't notice until I drove off (but my bank took care it). No one apologized, said a word, and never came back to the window. I was perplexed. What a waste of time, gas, and energy. Hands down The worst experience I 've ever had at Baskin Robbins/Dunkin Donuts!I would highly NOT recommend this location, go elsewhere, it 's not worth it. It doesn 't take much to provide quality customer service, and quite frankly, you choose to work there.Corporate, you may want to reevaluate this location, the data/ratings speak for itself.

Never have ice cream so don’t waste your time . Might as well just be Dunkin’ alone.

Stopped for an ice cream after shopping. Was told twice they did not have the flavors we asked for. Finally was told they don’t have much ice cream at all so we left. I feel as though Baskin Robbins needs to have ice cream by definition. Do not recommend this location

Stopped for an ice cream after shopping. Was told twice they did not have the flavors we asked for. Finally was told they don’t have much ice cream at all so we left. I feel as though Baskin Robbins needs to have ice cream by definition. Do not recommend this location