Chick-fil-a - Charlotte

Good customer service, good location and decent food quality

I LOVE chick-fil-a...but...this location has left items out of my order twice in a row now. It's such a pain because this location on Hwy 17 is soooo very backed up during the lunch hours it's very difficult to get back into parking lot to go in and get your items. WARNING!! CHECK YOUR BAGS BEFORE EXITING LINE!!!

Our food wasn't hot and my chicken fingers were cooked too hard.

Chicken was flat like everyone else's instead of plump. Fries were only warm not hot as usual

Took 20 minutes on the drive thru window to get my food and then got warm french fries ....with the volume of business they do why can't I get hot french fries???