Shake Shack South End - Charlotte

Unfortunately I can't review the place beyond they don't care because they let whoever pick up whatever order and they keep the orders out of our reach as delivery drivers but tonight 2 orders got stolen mine and an older lady's and I made the point to tell them they lose us money when they do that because I had a $40 order and that one customer out of the 3 deliveries I had would've brought the biggest help so thank you guys for not checking and confirming people and the fact that you guys know who stole the order

I don't wanna rate it bad, but I was under impressed. I expect an $11 burger to taste great, it was dry, not much burger sauce, not much flavor. The service was great tho....

Restaurant was empty and totally mess up my order did not add bacon, lettuce was bad and shack sauce was horrible and had an aftertaste definitely spoiled. Kept trying to call and the line was busy so not able to reach anyone.

Always fantastic with accurate online orders that are ready to pick up on time! Fantastic location, food, and the customer service is always top notch!

This is absolutely one of the best cheeseburgers I have ever had. They are always soooooo delicious. The shack sauce is to die for. The have fries are a good portion and you can get cheese and other yummy toppings on them. If you don’t like burgers, don’t worry they have chicken, hotdogs, chicken dogs, pie, milkshakes, custard, wine, beer, soda lemonades, and even snacks for your pup including dog biscuits and custard (I would advise not feeding your dog the entire portion of custard as it will give them a tummy ache) but I do love the fact that they have outdoor seating so I can bring my pup(:The inside and outside eating area is kept clean and offers shade on hot days. They are located right in the heart of south end and you can get there by walking down the line, taking the train, riding and bike, or driving because there is parking but sometimes tricky to find a spot. But it’s most definitely worth it for their amazing burgers and atmosphere. You have to go here!!Dietary restrictions: Gluten free options