Salsarita's Fresh Mexican Grill

My daughter loves Salsaritas in Ballantyne, but I had maybe the worst quesadilla that I've ever had at Concord mills Mall. It was under seasoned and watery. It was impossible to even pick a piece up. You would have thought that they could have humored me and at least cut the quesadilla into some symmetrical triangles resembling a quesadilla. Instead, I received a rectangle, a small triangle, and the rest looked like a little pile of slop. My daughter and her friend were laughing at it when I opened my container. They also thought their food tasted different than our local Salsaritas. It's just hard to believe that an employee would treat a customer with such disrespect by serving something so obviously incorrect and disgusting.

I’ve never been so disrespected and management is a joke and lets this go on. I visited this location earlier this evening at 5:48 pm, 12 minutes before Concord Mills closed. I use to always patronize this Salsaritas location in the mall when they first opened back in 2010. I stopped coming to CM in recent years because of their reputation and from the treatment I received this evening at this Salsarita’s, I doubt I’ll ever return. My son, mother, and I approached the counter at Salsarita’s w/ time to spare before they closed and were the only ones waiting. The manager was at the register, the two employees were wiping down the counters and the equipment. The manager nor her two employees greeted us, instead the manager walks off to the next store and her two unprofessional, rude, I’m guessing teenage, employees walk off to the back of the store. I told my mom, “I guess they didn’t want to take our order”. My mom changes her mind and says she doesn’t want anything from there because of how rude they were. I was so close to doing likewise and should have followed suit. I waited two to three minutes until an attitudinal worker came back to the front and asked me what I wanted. Still no proper greeting. As I’m telling her what all I want on my order, “She says “That’ll be a dollar extra”, “that’ll be three dollars extra”. I was like “for what?” “Y’all skim on the items at this location and want to charge more?” She then walks off leaving my food unattended (whoever works your weekend shift, short African American light complexion with tattoos on her arms weave ponytail, please have her along with the other African American employee with the top lip piercing who thought it was appropriate to drink and and smack heavily on candy in my face, when did eating on the job become allowed? for a some guy from the next restaurant over to come over to finish. He continued telling me everything was $3 extra. I then asked to speak to the supervisor. He walks over to get her and comes back and says she’ll be a few minutes and I said, “ok, I’ll wait”. It’s the same lady who was at the register when I arrived who walked off. I told her outdone I was at how unprofessional her staff was. She said she would talk to them. She then sends another unprofessional employee (another one who refused to greet us and walked off when we arrived she came out eating a bag of M&Ms and smacking in my face and sipping on a drink. When did that even become allowed to eat on the job? I worked for HMS Host (Idk if the food court at concord mills is still under HMS Host now back in 2005-2006 in the Concord Mills Food Court where Auntie Annie’s use to be Caravel Ice Cream and they’d fire your ssa on the spot because we had secret shoppers left in right if you dare tried to pull some unprofessional ish like eating and drinking in a customers face and being rude and professional as all hell just because you can. I took my receipt out of her hand, she said “No, she didn’t snatch it out my hand. No, she didn’t snatch it out my hand” . Then I’m left to bag my food myself. I told her, I don’t work here anymore! I worked here almost 20 years ago, shouldn’t you be helping me with this. It’s bad enough we as black women get labeled as hard to deal with and unprofessional, but when you’re called out on it you wanna get offended. I know these were more than likely children, but they can learn a valuable lesson and why aren’t they being taught at home some decorum and manners? OAN, the food was cold, the rice was stuck together. How long did y’all have that food sitting out?

Not sure the women’s name but she didn’t change her gloves before coming to make my food after handling cash. she didn’t seem too happy when i walked up to order my food.

I've been there twice now and both times I've had the workers behind the counter act annoyed and angry that I wanted to eat there. Quesadillas are so greasy I have to eat it with a fork. Chips that come in the combo are not seasoned at all. At least the guacamole was somewhat decent but not worth the $5 upcharge.

We ordered a total of 5 tacos. 2 ground beef, 2 chicken and 1 steak. The meat was hot and tasted fresh but everything very lightly seasoned. The steak is the most tender texture I've eaten...almost mistaken it for the ground beef. The ground beef was very fine texture and didn't taste like 100% real beef. This is my first time eating here so I'm not familiar with where they source their ingredients from. Quality of ingredients didnt seem to match the prices being charged.