Karstens Public House Mckinley Chalet Resort

From start to finish it was a great dining experience. Service was good, when we made our reservation we ask for a window table and that was honored. Drinks were good. We ordered the pan seared Rockfish and it was done perfectly. We would definitely recommend.

Great food, great service, great atmosphere and great music. Our waitress Perri was wonderful.

They have decided to hand the reservation system over to a computer, so you need to have a smart phone to read a QR code to go to a special URL. I'm sure that is very convenient from THEIR point of view, but it is far slower for customers to go that route than to call and make a reservation at an ordinary restaurant. The person at the front desk was downright snippy about people not wanting to use the software. I have an a computer hardware and software engineer for most of my life, I am not scared or reticent to use them. But they are and ask the answer to all questions. That is, the patron suffers for the convenience of the restaurant. We had a couple of meals where the meat was insufficiently cooked. We had one meal where we spent over half an hour waiting for the check. The food, when it was good, tended to be very good, but it's clear, perhaps due to the end of season, that there was chaos in the kitchen. Not a fan.

We ask our waiter about a question about a red wine. He said he did not know anything about the wine that was okay but he did not offer to go ask someone else about the wine we were questioning. I order a cup of tomato soup and it came out Luke warm. And the The presentation of the wedge salad was very sloppy. The waiter did return the soup for a hotter soup which I appreciate.

Arrived at 9:15 got brunch. Receptionist said they would call when table ready for our 9:15 reservation. After waiting 1/2 hour, went up and they lost my reservation. When finally seated 1/2 hr late, no OJ was offered, no spoons, late coffee and the coup de grace... No eggs. Not the service I expected, then was charged full price, no apologies.