Insomnia Cookies - Durham

Insomnia Cookies uses their own delivery drivers to deliver orders. When my cookies arrived tonight, they were warm and delicious but the store forgot to include my frosting. After contacting the manager, she was gracious and apologetic. The driver returned to my home with the missing frosting 20 minutes later. This has happened to me multiple times with this restaurant. I have often received incomplete orders because the frosting was missing. If the employees took the time to double-check orders before leaving the store, it would save time and prevent customer frustration. This would guarantee a 5-star rating from me instead of a 4.

The cookies were tasty but the Brookie was disappointing as it was not loaded as expected. Despite placing my order at 8:17 PM, the online arrival time showed delivery to my home at 10:10 PM, which was not accurate as it was not on my doorstep. After contacting the manager, I was informed that my order was still at the store and would be delivered in about 20 minutes, but it did not arrive until after 11 PM. This was truly ridiculous.

The cookies are amazing! They taste just like they were homemade by grandma. They were warm and simply delightful.

Stale and hard. Only one fresh cookie out of eight. And they neglected to send the promised 3 free cookies. Don’t expect to receive them as I see other folks have complained they didn’t receive their 3 free either.

We have had significant issues with delivery orders from this restaurant recently. Their drivers often mark deliveries as delivered well before they actually arrive, causing confusion when we try to track our order. Our most recent attempt to order resulted in the delivery being sent to the wrong location and then the restaurant refused to attempt the order (an hour before closing) after a 20-minute phone call trying to locate our order. While we enjoy the food, the constant delivery mishaps make it unlikely that we will be ordering from this place again.