Y Elun - Frutillar

La vista increíble, habitaciones muy acogedoras y limpias. Además el restaurante (muy rico) tiene opciones para veganos y celiacos!

Excellent hotel, location. very comfortable rooms, very good service, exquisite food and a beautiful view to the lake and volcanoes.

Estive ha anos atrás e não achei o local ruim. Uma coisa que nunca esqueci foi que colocaram uma gatinha gravida, perto de ter seus filhotes para o lado de fora num dia muito frio.

Unpleasant experience unfortunately the place deserved maximum 3 stars... they did not answer the phone at the time of making the reservation and we had no way of knowing if the place was available. i answered a man who said: call again so you don 't answer and they answer you at reception also without success. we arrived to check in and the reception looked at or in a contemptuoo way. we enjoyed the jacuzzi and a dinner where the attention was very slow but the food. (here comes the worst: after this, in the room i received a call from the reception where the person told me that they smelled marijuana in the corridor, therefore they were calling the rooms to discard . i told him that for no reason would the hotel rules be lacking, food indicated in the room when playing out, the receptionist on the am shift told me that i had to supposed a fine youth for relaxation were never informed (original experience unpleasantly the place deserved maximum 3 stars ... they did not attend the phone at the time of booking and we did not have to know if the place was available. I answer a gentleman who said: “Call again so not to answer and answer at reception” also unsuccessful ... we arrived to check in and at reception looked at us derogatoryly. we enjoyed the jacuzzi and a dinner where the attention was very slow. (here comes the worst: after this in the room I received a call from the reception where the person tells me that they felt smell of marijuana in the hallway they were calling the rooms to “unload” . tell him that for no reason would it require the rules of the hotel, signed in the room ... when making the check out the receptionist of the turn am tell me that I should pay a fine for smoking in the room of 1 utm We feel totally discriminated against a star is for cleaning and food. a sadness that discriminates against youth.

As for the restaurant, his attention was bad, apart from the shortage of dishes in the menu, the waitress did not know what was in the kitchen, when asking that it contained the mixed salad tells us that it is surprise and that it is not known what it contains, besides canceling a dish at the time after being asked because there was no. After this bad impression we decided to leave the place willing to pay for the drinks (since we had not received any dish), the prepotence and the bad treatment that the receptionist forced to pay the whole order, ending in that NOS SACARA DEL LUGAR. Awful.