Burgerville - Gresham

Burgers were ok, nothing to write home about. The shakes were small compared to other places I had shakes from. The drive through person seemed like they were rushed.

Broke my diet for a shake “treat”. Ask for the coffee and a tiny bit if chocolate, pretty sure I got all chocolate and a lot of it, still chocolate syrup around the inner bottom of cup. Then I an odd lump in the shake, spit it into my napkin...great a tiny blob of butter type substance. Most likely they do not clean the machine often enough and it creates the limps of fat/oil. So needless to say $6 shake went in the garbage. Good lesson stay on my no sugar plan!

I had lunch for everyone. better than most burger connections. they even have non-daire milkshakes. we had many nutritional problems on our trip and they met all.

My family always hits the drive through here on our way up to Mt Hood. They have never gotten our order correct. There’s always a problem. They always forget stuff, or put entirely the wrong food in our bag. Today we decided to go inside so we could verify our order before we were already driving away. After 25 minutes after we placed our order, we still had no food. When we did finally get our food, the cashier told us, “make sure we didn’t forget anything.” Isn’t that your job? Anyway Half of our order was missing, which took another 10 minutes to remedy. We finally got our food and left. Our food was cold. Not only was my burger cold, it had nothing on it. Just a patty. My fries were also cold, way undercooked and didn’t even have salt on them. I ended up just going hungry, because it was totally innedible. We weren’t the only ones that had a problem today. Every person that came in was rolling their eyes waiting and waiting. Some lady ended up demanding a refund, because it took so long to fulfill the order, that her food was cold by the time she got it. There were multiple customers trying to get their order fixed because they didn’t get the right food or were missing items. The employees seemed 100% clueless as how to manage their tasks and work as a team. There seemed to be zero leadership when things were failing miserably. And best of all no one seemed to really care the place was metaphorically on fire and burning to the ground.

We stayed at the hotel behind this restaurant and walked over to try it. The hamburger I had was the most delicious burger I have ever eaten! The French fries were very tasty also. We enjoyed dining on their front patio with our dog. Excellent service. Wish there were more Burgervilles around!