Panera Bread - Greshamville

Customer service was fantastic! Food was exactly what I ordered and tasted delish!

The manager said she didn't have change, so she decided my service

Ordered greek salad with chicken-paid extra and got it with no chicken. Not surprised. They work for $13 hour for a reason.

The online ordering process went perfectly, however, upon arrival to pick up my order (which should have been ready and waiting on one of the pickup shelves) I noticed several people waiting and looking at their phones with that look of disgust and inpatients. Multiple customers approached the counter to confirm that their orders were being prepared, while others waited patiently and longingly for what we hoped would be a satisfying meal. With clear sightlines over the counter and thru the pickup windows we were all able to watch the kitchen prep workers preparing all of our orders. This was all the evidence we needed to understand why they were so behind in getting the food into our hands and mouths. At times I counted 6 people milling about while 1 or 2 were actually assembling orders and then several of them would disappear from sight leaving just 1 or 2 people doing very slow (not expeditious) prep. After watching this display for 35 minutes beyond my original pickup time my food was placed on the counter without an announcement (previous customers names were announced) lucky for me that I was watching and paying attention to the action (or lack there of) that I saw the name on the bag. I did as many others did, and checked inside the bag to confirm that the order was correct and complete and YES it was! Upon returning home my son and I separated our items and dove in. For the most part the sandwiches were tasty, yet assembled very sloppy. The soup was somewhat bland but satisfied our hunger. The overall experience left much to be desired and my biggest concern was how this location must struggle during peak times as my order was placed on a Saturday evening at 6:30. We will try again and hope for better service and an uptick in food quality.

As a customer, you put your own order in, you seat yourself, you have to clean your own table before you sit. You have to go up and get your own order. You clear your own table. Might as well let everyone cook their own meal. Terrible service and set up! 30 people working but no one to clean tables and put soap in restrooms? Crazy! The other location was more cozy and nice also. Too big for the workers to keep clean!