Katsu Burger - Kent

Cashiers are super rude, especially with being a tourist. No help on answering questions. Gives more attention to “ friends” than helping strangers. Did not feel welcomed. Food was a 7/10 but service really downgraded that status. Maybe pick better workers that enjoy doing their job instead of fraternizing with friends while on the clock

A nice place to have a meal, and the burgers are incredibly delicious

Ordered Uber eats and everything was crazy good! Got the impossible katsu, nori fries, spicy fries, croquettes, seaweed salad and a shake. Everything was spot on!! Good flavors not greasy will be back soonVegetarian options: Impossible katsu

Card only no cash. You order at the kiosk, and then they deliver your food. 12 spice fries are great! Wasabi burger is good. I get no slaw. Otherwise, you can't get your mouth around the

Let me just start by saying this is one of my favorite burger places in the area. Out of the ordinary, and filling for the price. Typically I wouldn 't write a review for something like this because it 's usually a completely understandable situation that can be avoided with simple customer service and communication, especially given that I placed my order so close to closing. Having worked in the food industry before I 'm very lenient and super flexible/understanding. Let 's be honest it 's the end of the night on a possibly long weekend if you get Veterans Day off. I placed my order for 2 burgers and 2 fries at 7:47pm, 13 minutes before closing, (I know I 'm an ****, I was craving a good burger though), but I only live 3 minutes away and their site is still accepting orders. Once I place the system checks with the restaurant to confirm the order. A few seconds later, my order is confirmed and it says it will take 10 minutes to be ready. GREAT!! I jump in the car and head to the restaurant, I 'm there with 5 minutes to spare. Doors are unlocked and the open signs on, no reason to suspect they 're officially closed. I get to the register and the inshop girl still cleaning the tables behind me. I think nothing it as I 've also worked closing shifts at fast food restaurants. Another minute or two goes by before she asked me if I have an online order, I say I do, she then goes to check a bag and then says actually, your orders been canceled . At this point is confused because nothing on my end has indicated that my order was canceled. I went through their site and provide a phone number to contact me should such an event occur but yet that wasn 't the case. It wasn 't until that moment that she had actually processed my cancellation. Look, my purpose for writing this review isn 't to put anyone on blast, it 's just that that I simply think that there should be a better customer experience when it comes to order cancellations on the restaurants side.I 'll still come back to this restaurant, I 'll just be sure to order earlier next time.