Turbarlence - Mackay

I stayed at the Ibis and decided to have dinner at the hotel restaurant. The temperature in the restaurant was very cold, even with our jackets on we were still freezing. We ordered buffalo wings for an appetizer, which were supposed to be made with Franks Hot Sauce. However, the sauce was brown and sticky, not the red and spicy sauce we were expecting. My partner ordered the garden salad, which was supposed to have mixed greens, tomatoes, peppers, Spanish onions, and pine nuts. Instead, the salad only had greens, tomatoes, peppers, and cucumber (which she is allergic to). It seemed more like a side salad for a steak. After pointing this out, the restaurant did replace it with the correct ingredients. My steak was supposed to come with broccolini, carrots, and snap peas, but it was missing the snap peas. The vegetables I did receive were undercooked and cold. Despite these issues, the steak was still enjoyable as was the wine.

There was only one staff member working in the restaurant. I was unable to place my order through the app. It was unclear whether the restaurant offered table service or if I needed to wait in line to order. If you choose the fish main dish, you may want to stop by McDonald's on your way home.

I enjoyed breakfast at this restaurant for two mornings during my stay at the hotel, as well as a light snack in the evening. The breakfast buffet offered a good variety of hot and continental items. The coffee, not from a machine, was excellent. The staff were extremely helpful and friendly.

The food and beverage manager Jackson was amazing in the bar and very helpful when ordering our food. He always served us with a smile and was very polite unlike some of the girls who didn’t give great customer service

Restaurant was quiet, but that would be dependent on the of hotel guests without a car. Had the crispy pork which was nice. Menu has a good variety of food types, and simple selection of wines, beers and spirits. Fast service, staff were polite. Indoor, outdoor or room service.