Fairmont Makati

Great location… In the heart of Makati, which is heart of Manila . Everything is near to you, shopping malls, restaurants, supermarkets and cafes. There is a nice small cafe UCC, just cross the road. It is opened until late time . Hotel itself is new, not overused, clean and all facilities are working very well. Staff members are amazing peoples they are supportive all the time . All requests are done in very short time. Food in room service is very good. The pizza is great. Breakfast is very good but Pork items are so much , however, Halal items not that much!!! There are a lot of Arab and Muslim guests, so I believe that, you should add more Halal items. Gym is working 24 hrs it is new and all machines are new and great. Swimming pool in open air , it is very clean. Generally, we love our stay in the hotel , but the price is a little bit high comparing to other hotels in Makati.

Don’t stay here. The only 5-star aspect of this hotel is the fitness center. Overall, very poor experience. Ive stayed at many 5-star hotels and I would not consider this a 5-star hotel. I can’t wait to leave. The service is terrible. We needed a Covid test to travel. We asked them to make an appointment. They said we would get a confirmation email but we never received the email. So we had to ask again. We asked the concierge to make a phone call for us but they just told us to dial 9 to call out. Isn’t your job to assist guests? We still weren’t able to phone call. We walked around for an hour trying to find laundry, only for the concierge to make the requested phone call after wasting an hour and a half… really annoying. Please do what your guests ask the first time. When you call to ask for something, they aren’t helpful. We asked for another blow dryer to dry our clothes in our room (because there are no laundry places open and the hotel is too expensive). The man told me that I already had one. I called for a tea pot to make tea in our room… no tea pot available. The buffet was overrun with people because of Easter. We’re paying to stay in the hotel. We should have access to the buffet that is included in our stay. We had to wait. There was hardly anything left when we got our table. I wouldn’t stay here again

Had an awesome stay here! We decided to celebrate Valentine's early so we booked the weekend before it. The staff are very accommodating and helpful. They helped with our luggage and accompanied us to our room. If I ever got inquiries, a quick call is all I need. I also got a minor wound from the pool(my fault), and the attendant by the pool quickly called a nurse. The nurse treated my wound and the hotel manager paid me a visit to make sure I'm okay. Truly great service. Breakfast buffet is the best. It has a few selection of Pinoy Breakfast and of course breads and fruits. As well as cereals. They also have an egg order form which was funny and brilliant! You'll feel really secured while staying in the hotel. You'll know once you get there.

Every staff is very friendly and its not an exaggeration. They are the stars of this hotel. The breakfast buffet is really good too, a mix of Filipino and international cuisine. The pool has a peaceful vibe and a very good place to chill. Pool bar opens very early too which really great! There are some work orders that needs to be done especially on the washroom in our room. This is the 3rd time I've been here and its always a pleasant experience for me!

Located in Makti, very nice area. The hotel starts to be a bit dated. Rooms are spacious. Service staff doesn't care about green policy and changes all the towels regardless you've taken the time to sort them and clearly indicated which one you want to keep/change. Watch out for heated toilette seat: it's always hot and staff plugs it back in even if you unplug it. Breakfast choice very wide and nice but don't dare to show up in flip flops or the room slippers: you'll be sent back to change!