Osmow's - Markham

I love that this restaurant stays open late. We called ahead to order the chicken on the rocks and it was ready for pick up when we got there. It was absolutely delicious! Parking: There are several spots available in the plaza.

This restaurant experience was truly awful. I had ordered a supersized chicken shawarma wrap with mild spice, but instead I received a regular sized wrap with no chicken and an excessive amount of spice. They gave me the complete opposite of what I had asked for and still charged me the price of the supersized wrap.

I was not familiar with this food franchise brand because I just stumbled upon this location at random. I 'm from Woodstock, Ontario coming backing from Hilton Hotel nearby with my daughter.We 're hungry and drive to this mini Plaza because of food businesses we saw.We end up ordering Chicken Poutine, Large size with level of hotness at Hot . My daughter was craving for Poutine and since we didn 't see any ordinary Poutine on the Menu, we opted for Chicken Poutine. It was a very hot day and I forgot to take pictures of the food or the place because my intention was not on doing any review on this business.Here is what I saw on this day.Service:There was just one Staff inside making all the orders, it was a busy afternoon for him and he was very nice guy with good manner and customer service was good ?. If I were to rate him base on his own efforts of trying to troubleshoot the problems, I would give him 4/5 because he could use some helping hands at that busy hours. There were people picking up their orders and some food delivery people also doing the same. There was a group of 3 people in the restaurant when I arrived, empty table sets for dine in but not wiped and dirty with foods drops. So, helping hand or another Staff could have help cleaning the tables and arranging the Take Out Foods but there was only one Cook to do all.The environment:As described above, this place is not setup for Eat in or Dine In because the empty tables sets are not cleaned, only expect self clean by the customers themselves. I have to clean our Table and wall Seats because they are dirty with foods from last customers. The tables are not secured to the ground and are not stable but wiggled all around like a spin table. This was a tell tale that these must be tables for the outside dine out as seen on their business pictures but still not aligned with the ground.Food:Large Chicken Poutine was order with hot sauce. First all, there are 2 sizes Options Small or Large, which I found to be odd when I saw their package representation. My daughter is 13 year old, my intention is to order her Poutine but the small size looks to tiny just for fries alone, so the Small size option is unreasonable for the food type and price! The Large size is the only reasonable option for any Teenager to 1 2 Adults just snacking.The finished presentation of the Chicken Poutine was unrecognizable as its title because all I could see was pool of too much sauce with too hot ? ? ? of the hot sauce!! I couldn 't see the Chicken or the Cheese and the Fries are already drowning in the pool of Sauce! We dig in anyway to eat our food and the hot sauce was just too extreme hot for the level picked. The guy read my facial expression and offer to add extra garlic sauce to kill off the chili hotness but I said no, thank you because there are no space to add any more sauce! We were literally eating garlic hot sauce and the essence of what a Poutine is, was not found in this food. I stumbled on Chicken pieces and cheese curds while stirring my Soup of Drowned Fries ? ... yeah, it was not pretty, is an understatement!! But the Cook Guy was nice and he pity me, which I accepted his demeanor.Conclusions:I cannot judge this Restaurant food based on this my very first time encountered because I saw the stressful condition the solo staff had to work in. The guy was trying his best to fulfill all orders and must have put too much sauce on my food and the only way he can fix it was either add more sauce or prepared a new dish again. And he saw only one solution that won 't solve the root problem in that scenario.I wish the Restaurant Owner well and I hope he/she continued to improve this restaurant by reading their customers ' free review to implement better satisfying conditions for their business.Parking: Free parking everywhere because it 's a regular Plaza setup.

I ordered combo shawarma wraps through Uber Eats and received cold food with missing fries. The wraps had a lack of salt and the bread was smashed. The restaurant's attempt to make up for it by saying "Wishing to see us again" doesn't work, as this wasn't the first time I've had a negative experience.

Inconsistent portion. Some days it's okay, some days you get half portions.Today I picked up food, went back to work, opened the container and drove straight back and got a refund. Ridiculously small portion. You would expect that when you're paying $14 just for a bowl, with no drink and side, that you wouldn't get a half portion. Completely ridiculous.The single employee on shift at 3 pm Thursday Oct 19 was also rude and didn't really care about her job.