Mcdonald's - Middlesbrough

As it is in the central area of Middlesbrough as you would expect every lunch time it is absolutely manic!Expect very large ques and often when I have visited there has been meal mix ups. However they do all they can to help resolve this.There’s additional seating upstairs which is badly needed as it can be difficult to find a space but these tables often never get cleared by lazy customers or busy staff so you may end up clearing up after somebody else!Unlike some McDonald's restaurants they are very accommodating with student discount, if this applies to you. They use it without quibble.All in all though it's not bad compared to some and its problem of being busy and longish waiting times should be expected due to its central location. Avoid peak times and this should not be a problem.

The wait was long, but the food was delicious as always.

My only issue with this McDonald's is that they are extremely busy fulfilling online orders for various drivers who are waiting around, causing customers in the store to have to wait longer for their orders. It is not as quick of a fast food experience as one would hope for. They could benefit from having more staff on hand. The food is consistent with what you would expect from McDonald's - sometimes it's hot and sometimes it's not.

Stopped in here for a drink and cheeseburger whilst in town cause I was bored and wanting something light to eat. Customer service is terrible. Waited around for about 20 minutes only to get a small coke when I ordered a medium, they did correct it when I mentioned it though so I'll give them that. They just all seemed so miserable and like they didn't care at all. Food was decent for a few quid though

We are a group of young females who visited this branch last night. A member of the public came up to us and stood right behind one of us, breathing down her neck when she moved away, he followed, we asked him to leave us alone, and he proceeded to swear at us and call us names repeatedly (namely c*nts). Security didn’t pick up on this, the one at the door didn’t notice and the one at the tills was drinking a coffee chatting to staff. We had to call for his attention to which he said ‘he comes in regularly, he’s not normally like this’ and told US to step away. Absolutely disgusting, victim blaming and made us feel like they felt we were causing an issue over nothing. This man made us feel extremely uncomfortable and we felt unprotected, disbelieved and vulnerable because security were either inadequately trained or simply didn’t care. A member of the public stood up for us further than any member of McDonald’s staff did. This matter will be taken further. McDonald’s should be ashamed of how poorly the situation was handled.