First Watch - Newport News

Be wary if you have food allergies. I left frustrated, disappointed, embarrassed and mad. We dined in at 11 am on 5/22. After looking at their allergen menu and asking the waitress some questions, which she, in turn, asked the kitchen, I felt pretty confident that I could eat here. I ordered my food and requested that my allergens be left off. The food came out with my allergen, dairy, in the form of sour cream and with hollandaise sauce which wasn't listed on the menu. The hollandaise sauce was probably added due to me being asked if it could be cooked like an omelet and not put in a burrito. However, it still had sour cream which was requested to not be added to the dish. I sent it back and asked for no sour cream or hollandaise sauce. My entree returned to me without sour cream but it still had Hollandaise sauce. The waitress assured me that the kitchen staff told her there was no dairy in the hollandaise sauce. My husband leaves the table and asks the waitress to double-check the ingredients in the hollandaise sauce. She came back saying that it did indeed contain my allergen. At this point, we requested that the entree be removed from our bill and she obliged. Once we were finished we opted to pay for our food with our phone via a QR code on the receipt. As we were walking to our car, another staff member, who was not our waitress, yelled at us across the parking lot that we forgot to pay for an item on our bill. That item was the food they removed from our bill. There were people going in and out of the restaurant and people eating in the outside dining area who all just witnessed this happen. Now I'm not only frustrated, disappointed and hungry, I'm embarrassed publically and mad. I feel as though their staff needs to be retrained in customer service. Also, their kitchen staff needs to be retrained on how to manage food allergies. As their menu clearly states they would be happy to accommodate guests with food allergies. Today could have been medically threatening to me and not one manager even addressed it with me. I was sorely disappointed with this location.

Every time I go there the service is great and the food is awesome. You get a lot of food. I have always stopped in for breakfast.

I have been to every first watch in the Hampton roads region. The Newport News location has the best staff and most consistent food each time. I go daily each morning at 7:00 and it’s always a positive experience. The servers are polite, responsive, and friendly.

Great experience this time. A lot better than any other time. A table was available, and the staff were friendly, courteous, and quick. Food was out and I was able to get things done in a matter of minutes. I didn't feel like I was being ignored or dismissed like previous visits to the Newport News store. May not have been a good day for the personnel those days but didn't warrant a review either. I didn't return for months since it happened multiple times. This one was different. So 5 stars.

Trifecta w million dollar bacon is delicious.Hawaiian French toast and shrimp and grits, was phenomenal.-First Watch is a local Hidden GemCustomer service was wonderful, our server Tanisha was great!