Ocotillo - Phoenix

Food was not as good as before. Menu was very limited, very few items to choose from. Outdoor seating areas were nice, parking was easy.

10/10 recommend! Ocotillo chicken was perfectly grilled and drinks were a hit

Food was overall solid but it took 40 min to bring the food out and they brought every single thing we ordered all at once not great service

A cringe worthy experience at a restaurant that should have better trained staff for the price point. This was a perfect example how one very poorly trained, unqualified waiter can ruin the entire experience at what *should* be a fantastic restaurant. When a group of 5 friends planned to meet in Phoenix this month, I didn 't hesitate to make us a reservation at Ocotillo, having previously been there. Here 's how it went: Everyone immediately loved the ambiance and the feel of the place as we walked in and were promptly seated outside. We were all excited by the menu. And then we waited.... and waited. A very harried waiter finally showed up, opening with Have you guys been helped yet? Sorry, I 'm really slammed. It went downhill from there. Drinks took forever to arrive, and he blamed the bar for being backed up (we noticed two bars were open, neither of which appeared to be busy). He apparently had also registered the wrong table for us, as runners brought our appetizers to a table two over from us, and then confused, tried to bring them to other tables around us, before going back inside to check with our waiter. Our entrees, when they arrived 90 minutes after we were seated, were fantastic. So, no complaints about the food itself as great as advertised. But our waiter checked in with us infrequently, hurriedly taking a second drink order for 2 members at our table and ignoring or forgetting to check with the rest of us. At the end of the meal, he apologized again for the delays, blaming the rest of the staff. I felt embarrassed for your restaurant, and for myself for recommending it. Look, if you are going to charge $90 for a ribeye, your service all around needs to be much, much better.

What a great place! Everything was comfortable, upscale, yet approachable. Great meal after work with my sweetheart.