Philly Pretzel Factory - Quakertown

I bought 5 pretzels a bottle of soda, pretzels were cold, soda was warm it cost me $9.75. I will never buy there again.

Stale pretzels, I threw away when I got home about 45 minutes after I purchased them.A waste of $6 for 5 pretzels.

Place is going downhill fast!Manager was rude when we asked a questionSaw the pretzels being made on a moldy wooden board.

Dry, stale cold pretzels. Person in charge was very rude. Argumentive, agitated and unfriendly. I requested a different pretzel. He looked at me like I had 3 heads. I asked for a different one from the case thinking this was a fluke incident. He said the ones in the case were no different than the ones I was given. He screamed to one of the workers baking the pretzels to put in a mini strip. I stood off to the side as other customers were being helped. I waited and waited for him to explain what was going on. I finally asked him. He told me that I didn 't want the one I was given, so he was making new ones. He never apologized. I was not told that it takes 10 minutes to bake. He handed me the 4 dollars I paid. I gave him the money back. My response to him was I 've been waiting thislong and that I 'll wait. I hada car full of groceries which we 're getting warm. He had no response. After this episode I was given the new pretzels. No other communication was had. This man should not be in charge. Horrible customer service. And although my newpretzels were warm they too were stale and dry. So much for running in for a quick pretzel.

It's memorial day weekend. I came in for fifty pretzels. Instead of being kind courteous and helpful. Asking me to politely wait while they cook my pretzels. The staff reprimanded me for not calling ahead. She was angry combative and clearly upset at how busy they were. Complaining that they would get wiped out and I need to call ahead. This person clearly wasn't the owner. The busiest weekend of the year for them and this girl is going to yell at everyone who walks through the door who wants to make an impulsive purchase. I was ready to drop $50 or more dollars. Instead I barely spent $10. Sad. Badly Trained staff. If I was the owner she would be fired on the spot. Never coming back.