Panera Bread - Queens

The experience was fairly standard, but the customer service exceeded expectations. My family ordered food to go, and when we got home, we realized a sandwich was missing. We called the restaurant, and they confirmed they had our sandwich. Although we didn't feel like going back to pick it up, they took down our name and mentioned that we had a credit for the sandwich. I'm not entirely sure how reliable that is, but it’s the thought that matters.

Be careful with a short lady that the manager seems to be loading in this. any other staff is friendly here, but if they only order a drink, it is very likely that they will be thrown the load from this particular short lady out of the load. her order is considered too small to have her a place. if they subscribe to the unlimited coffee, it will not allow them to have their 2nd cup, even the directive is that they can get another cup of coffee after 2 hours. all other employees can't say anything because they're the manager. my mother and her friends have refused to pick up their order and to leave no ground from this lady. they even called the police, but politicists could not explain why they were asked to go. this incident was reported to the nyc consumer affairs and human right commission as well as panera bread corp.

Whatever you do, don't order soup here. The bowl will not even be filled halfway. Considering that the soup is not even made here (it is shipped in plastic bags), Panera Bread could do much better than charge eight dollars for less than a dollar's worth. Getting tired of these NYC restaurants ripping off customers at every opportunity.

Took my grandparents from Europe to Panera for lunch and honestly I was highly dissatisfied the food was cold and when we wanted to have some drinks instead of coke or ginger ale there was just water.I gave them the sandwiches back and they made new ones but didn’t really apologize or anything so I found their behavior almost rude. I get it it can happen but still if you go eat you don’t want to deal with this.

As we travel on the road, we're thankful for the convenience of quick meals. The margherita pizza is our go-to choice whenever our little one is being a handful.