Subway - Silver Spring

Poor customer support. This subway failed to update their menu on Doordash, so we ordered items that couldn't be madeThe subway refused to send the remaining food unless we approved a substitute for the sandwich they couldn't make.An alternative wasn't acceptable and we just asked them to remove the one item and send the rest of the order, however they were adamant to not send the order with the driverThe subway only agreed to fix the issue after we called Doordash customer support to report the issue

Awful customer service. Vegetables not fresh. Don't waste your time here.

Friendly environment, neat and clean storeParking: Plenty of parking available all the time

There is a female team member, who I have witnessed multiple times treat customers with attitude and rudeness. My father in law had asked for extra marinara sauce in his sub, she gave him a look that wasn't very nice and did not put extra but charged for it. She also gave the people behind us the same treatment, I still said thank you and told her to have a nice night, I didn't bother mentioning the extra charge. I understand that people can have an off day, or may be anti-social, they aren't required to be super nice, but this was too much, why treat people rudely if they're being kind and patient? The two other employees I see other days are kind, even if they have a line of customers. Those two employees are the only reason I still go to this location. Plus the next subway is a ways away. I've been to plenty of fast food restaurants and I've never seen any employee treat people this way.

There is a Salvadoran employee, who serves in a very bad way and as a customer that keeps you from going or ordering food there, they should put a stop to this woman who is rude, otherwise the place will go down further every day than it already does.