Ruby Tuesday - Tamuning Guam

Birthday dinner. No water no bread served. One of the appetizers came way before any drinks came then our food was all brought at different times . eating at a restaurant don't we go to eat together correct? Well nope not here....our dishes came in big gaps in between. Someone was eating an appetizer while someone else was eating their dessert and someone else on their main entree. Mine was a simple and didn't take that long to come out at first but then it was practically well done and I ordered medium and they forgot my shrimp so when they took it back I feel like I was being punished for asked for my order corrected and fulfilled because my Steak shrimp and mash and came after everyone was pretty much done getting takeout containers . Also seemingly friendly but non apologetic waitresses And no one checked for our refills or how we were doing. I understand it was busy but it's a restaurant and you would expect things to be handled well regardless and my experience with customer service on Guam was unblemished until now. As well as Of course we mentioned my dads birthday There was no special procedure for that l. It was an most extremely disappointing dining experience.black and white compared to kings next door. Also The very First bad dining experience for me on Guam. I suggest further training for the staff especially under pressure and the servers need to show more of a grace they acted like they were doing us a favor . Also how do u mess up medium to make. well done and completely forget the shrimp for steak and shrimp . The shrimp and mash potatoes were cold and the steak and zucchini were hot all on the same plate. I asked why it took so long they said they were waiting for my steak Medium takes way less than 30 minutes to cook more like 5-7 smh complete disappointment

Never going back, $97 for a meal for two. The alcohol was watered down, food had no taste. The lobster was small for $12.99, I could have bought 10 times that at Payless for $26-30 dollars. Terrible and insulting prices! Save your time and money by buying your own food at a grocery store or go somewhere else!

The salad bar was great but the service was very slow it took 25 minutes to have a server come to our table once we were seated.

Love this place, I go for the salad buffet with my meal. The environment is great too.

Amazing service from Ms.Jennifer, very specific and accommodating to our order dish preference.Smiling with mask.Right excellent service voice tone. Friendly demeanor. Tasty food.Delicious seasoning and enough, appropriate seasoning. Pandemic made it difficult with shipment but their menu is on point. Thank you for your patience, please continue good quality food and service with a mask-smile. We ordered quesadilla, side salads,lemonade,unsweetened iced tea and mini crab cakes.