Windy City Pizza Works Inc

Order a pizza no one came called in and the manager Rick refused to deliver the pizza

I called to order a pizza they deliver all the way up until midnight everyday. I called at 10:15 p.m. I believe it was around they always put you on hold then by the time they get to you you go to place the order then they tell you oh we're not delivering they do this all the time. The last time I was in the building which is a bowling alley also there was a huge fight that broke out and people were getting sprayed from pepper spray that somebody started spraying that everybody it was terrible there has been quite a few shootings up there fights all the time it's not bad to go to early Saturday Sundays or during the weekday early to bowl or to go get pizza but I would not step foot and that place on especially weekend nights and even sometimes the weekday nights it is a hangout place from kids 15 up to 30

If you bowl at Castaway make sure you eat before you go…Windy City Pizza in Calumet City, IL don’t need your money. Its plenty of other companies that will show way better customer service and can offer their customers better resolutions when they make a mistake. On Father’s Day we decided to bring the family here and enjoy some bowling with the kids. I went to the Windy City Pizza that’s located inside Castaway bowling alley and proceeded to order 1 large pizza, 12 wings and 1 pitcher of pop. The young lady that took my order didn’t have the best customer service skills. She was quiet and just stared at me like I had been here before. I asked her how much a pitch of pop cost and she pointed (didn’t speak a word about how much a pitcher cost) to the wall where it was three cups located with three different prices. I assumed they didn’t sell pitchers of pop and we had to buy individual drinks. I told her I needed four cups. After she rung me up, I looked at the receipt and saw she charged me for 4 pitchers of pop which were $8 a pitcher. I told her that I only wanted one pitcher and I thought I had to get cups since she pointed at them when I asked her about the price of a pitcher of pop. She proceeded to tell me that she couldn’t give me a refund because I paid with my debit card. The manager came out and told me to do a stop payment with my credit card because their credit card machines don’t allow them to do refunds. He told me that’s what they tell the other customers to do…he offered me a store credit but I didn’t want anything else and I don’t plan on supporting their business in the future. I asked if he could contact the owner because this was a mistake on their behalf and he agreed with was a mistake on their behalf. He then told me he couldn’t get in touch with the owner because neither one of the owners leave their personal contact info for NONE of their employees to get in contact with them when problems occur. It’s ridiculous that the company made a mistake and they don’t care about fixing it. They rather have me go through my credit union and wait 2 weeks to receive my money back when I could have got it that day. I just ended up canceling my whole order. I didn’t trust them to make my food especially since the cashier was staring me down the whole time as if she didn’t make the mistake. She never apologized for her mistake, stared me down and rolled her eyes the whole time I was speaking with the manager…please and I repeat please save yourself the stress and frustration of dealing with this company. I really wish I could have gave zero stars.

I'd give no stars but that's not an option. Placed an order for delivery. Phone girl was rude. Waited an hour,called and asked where the driver was..they said he's out on delivery. I wait 40 more minutes and call because I was still waiting. I call and they said the driver left for the day so they canceled my order. They said they called and came to my house but I never got a call and nobody drive down my street that whole time. I guess I fed the kitchen staff today. You're welcome guys

The only reason why we get pizza from here is because my mom otherwise we would have stopped long time ago. I understand it 's Supreme Pizza. So we pay more like $32.00 that 's already too freaking much if you ask me. But Saturday we paid $46.00 for Sausage/Pepperoni and mozzarella sticks. My mom wanted. These people use they Supreme Pizzas and ripp people off. $46.00 seriously you taking advantage of people it 's a trap