Panera Bread - Tyler

It used to be at panera brot and had good cheap coffee, but now it is like $3 or something that really sucks. I didn't try food except bagels. I would have given them a 3 stars, but it's not the same as years.

I visited my son who works here while I visited tyler. very clean restaurant, friendly management team. I always get the tomato basilikum soup, no matter what location, but I tried the smokehouse bbq chicken sandwich that was really good! I recommend this panera bread.

That was my first time with the drive-thru service. I moved to the window after my order and gave the cashier my credit card and she gave me my drink and said that was eating out at a moment. she came back to the window and gave out my order and I continued. I came to the ramp before I realized that I had not received my credit card back, so I returned and was handed over my card. later in the evening I checked my bank account and there was an additional fee of panera on my card. the next morning I called panera and asked me to talk to a manager, but before a manager was called I had to tell the person who answered the phone what the problem was. the layer manager came on the phone and gave me an apology as the mistake happened and said they would return my money. what I am annoyed is when they call for a manager, they should be able to speak with one without a statement. I also don’t care why there’s a mistake I want to hear “I’m sorry that happened” . They feel very hurt when their card is used without their permission.

Good atmosphere. the food was in order, only not necessarily according to my taste or pleasure. staff were very friendly.

I ordered the blt and macaroni and as soon as I sat down I noticed a 7 inch hair in my sandwich. They replaced the sandwich. But didn't offer a comp or anything else for having hair in my food. I usually love Panerai but this experience has definetly put a bad taste in my mouth