Sam's Club Cafe

Horrible customer service. I have been a member for over 3 years and I just called to try to place an order for a cake for my son's birthday and all I got was hung up on several times no talking no can u hold for second nothing just pick up huff and puff and hang up. Then I also called customer service and what do u know no answer either. They just lost a customer over this! I am beyond upset at their treatment towards loyal customer.

This isnt the first time but I placed a grocery pickup. I checked in when i arrived. Waited 15 minutes then called and no one answered. I get out and go in to see where my order is to wait another 10 minutes for someone to come to the front. The lady was kind but said oh I didnt see where you checked in. Ordering ahead was pointless and I was the only car picking up. Picking up orders there consumes alot of time. Not worth it. Employees are kind but the service is awful!!!!!!

Auto center out the wrong tires on my truck. I took vacation time to get the tires on. Had to come back after they found the correct tires. The manager walks off and now the mechanic that was working on my truck is working the desk. No one is working on my truck.

I would do everything in my power to avoid this location if you can. There's one over in Hiram that is head and shoulders above this one. Something's off here. Local management and corporate are failing bigtime. I know complaints have been made to both. Instead of cutting off pickup orders to match their available personnel, they continue to take on a full load like they're fully-staffed. They aren't. They're about half-staffed. Or the number of people they have working... have the output of about half the staff. You decide. So yeah, you make a pickup order, expecting to be notified it's ready for pickup at the START of your 1hr window, like every other pickup game in this town... when the reality at this store is that it won't be ready until 30 minutes to an hour or so AFTER your window started. None of the curbside pickup folks offer any apologies whatsoever for your inconvenience, and you can't get a manager on the phone to talk intelligently about it, apparently. I was in a time crunch for my pickup and expected this location to be like my usual one but pickups at the Douglasville club really are as terrible as several other reviewers are stating. I mean... eventually... an hour and 45 minutes after my order was supposed to be ready, as I was getting ready to pull out of the parking lot, I did get the notification, so I stuck around. They were right out and the order was correct... so at least that part was good. Mr Conversation had nothing to say about why it was taking so long, to me nor the other driver next to me who was asking about her order. WHY they continue to accept a full load of orders for a given time window, knowing they are only competent enough to handle half that load... I will never understand. This is very poor management in action. Use this club only if you are extremely, exceedingly patient. I'm not, so I will go to the one where they do what they're supposed to be doing, when they're supposed to be doing it. That's Hiram, around here.

Not sure if I will be renewing my membership at this point. We rarely use it but the last two visits make me wonder if it 's worth it. Walk into the location and volume on TVs and stereo equipment is ridiculously loud. I went to the pharmacy first and the music echoes so loud it 's hard to hear the lady behind the plastic shield. Pharmacy people were super friendly and helpful. The store is another story. I was. Using the self checkout app. One item rang up $2 higher than the sign price. I asked an employee about it and his response was what do you want me to do about it I told him he was an employee and maybe he could let a manager know. Went to customer service desk and I and I am certain she just yes 'd me Fast forward to this week. Sign not changed and the is still not changed. Definitely not renewing. Moving on to Costco