Domino's Pizza - Matthews

Considering the average of 3.7 stars, I was hesitant to order from here, but my kid really wanted Dominos. Happy to share it was a 5 star experience from the phone call to delivery. Food was great and on time. We ordered 4 different items and received everything as ordered.

0 starts. Poor service, looks line that they didn't wanted to work there. Bad ambience

If I could give it zero stars I would! I ordered on the Dominoes app at 4:36 on a Monday afternoon. The app indicated that my pizza would be ready by 5:00. I drove up to the Dominoes and waited until 5 after 5 before going into the store. The young girl told me that they had just put my pizza in the oven and it would be 15 minutes. I was annoyed but waited the 15 minutes before going back into the store. This time the same girl said they have been slammed and they are just now putting my pizza in the oven. I reminded her that she had told me this same story earlier. I asked to speak with the manager and she informed me there was no manager on site which was part of the issue. She assured me that it would only be 8 more minutes. I waited 10 and another girl handed me the pizza. which of course had burned edges. Is it too much to ask that the pizza we order be ready when promised and not burnt? No apologies from the staff there for their horrible service.

No tracking on our order then we received a text that the driver was here, we came down not even 2 minutes later and the driver wasn't there. When we called the store they said the driver was here for over 20 minutes before leaving and to come pick it up ourselves. Very confusing.

The pizza wasn't really good in my opinion. We ordered multiple pizzas and the boxes weren't even labeled for a large party order,so one of us had to find a magic marker and go through each box to mark the different choices. I feel this was totally sloppy on their part!